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DOT Hotels LLC ("DOT") cares about privacy and wants you to be familiar with how we collect, disclose or otherwise manage (" We process") your personal information. This privacy notice ("Privacy Notice") describes our practices with respect to information we collect through our websites (the "Websites"), social media pages we administer ("Social Media Pages"), and software applications that we make available to you on or through computers and mobile devices (the "Apps"), which include a link to this Privacy Notice, and through any of our offline activities, for example, when you provide us with your information over the phone through our call centers or in person ("Offline Activities") (collectively, including the Websites, Applications, Social Media Pages, and Offline Activities, the "Services"). This Privacy Notice does not apply to hotels operated by franchisees (independently owned and operated hotels) of DOT or its subsidiaries or DOT-managed companies that are not owned by the group or its subsidiaries ("Hotels"). For example, Hotels may use email and other marketing communication methods to contact their customers and are solely responsible for these campaigns. Please read the privacy notice of each Hotel to understand how your Personal Data will be processed. Our privacy practices may vary depending on the countries in which we operate to reflect local legal requirements and practices, so our practices may be more limited in those jurisdictions. Please read the following information to learn more about our privacy practices. What information is collected and how is it collected?
ESTADO DE CONFORMIDAD
1. We may collect "Personal Data" (data that identifies you or refers to you as an identifiable subject), such as:
• Name
• Mailing address (including billing and shipping addresses)
• Telephone
• Email address
• Credit or debit card number
• Financial information in certain circumstances
• Information from your social media accounts
• Information and preferences of your stay or trip, such as location or preferred facilities, dates, and number of people or children traveling with you
• Special needs or circumstances that may affect your stay
• Driver's license, government-issued ID, or passport
• Geolocation information
• Communication, product, service, or other preferences
• Demographic information
• Address IP
• ID of account or partner
2. We may collect personal information when you interact with us, for example when you:
• Register, use or pay for a product or service
• Contact us with a question or request
• Use our Services
• Make a reservation
• Stay at one of our properties
• Provide an opinion or story or submit a review or comment
• Participate in a contest, promotional activity, or sweepstakes
• Participate in a loyalty or other program
• Like, follow, post, or otherwise interact with one of our Social Media Pages
3. Other personal information we collect:
• Cookies: Our Services may use "cookies" and similar technologies (collectively, "cookies"). Cookies are small text files that this Website sends to your computer for record-keeping purposes, and this information is stored in a file on your computer's hard drive. Cookies make browsing the Internet easier by saving your preferences so that we can use them to enhance your next visit to our Website. an la navegación por Internet, ya que guardan sus preferencias para que podamos usarlas con el fin de mejorar su próxima visita a nuestro Sitio web.
• One of the purposes of cookies is to simplify the use of the Website. A cookie can save, for example, information regarding a user's login, so that they do not have to identify themselves again later.
• Cookies can be "permanent" or "temporary" (or "session"). A permanent cookie retains the user's preferences for a particular Website and makes it possible for those preferences to be used in future browsing sessions. In addition, it is valid until the established expiration date (unless the user deletes it before this date). A temporary cookie, on the other hand, will expire at the end of the user's session, when the browser is closed.
○ Cookies are also used for statistical or marketing purposes, to determine how the Website is used. These cookies are provided both by us and by third parties (for example, advertising partners). Although we do not control or have access to cookies from advertisers, we do allow them to be used on this Website to provide tailored advertising and monitor purchasing patterns for specific products or interests in vacations or hobbies, for example. These cookies display advertising tailored to the user based on their online shopping habits. Click HERE for a current list of advertising partners that use cookies on this Website and to opt out of these types of ads on our Website.
○ Google Analytics: We use Google Analytics to better understand how visitors use this Website and to deliver advertising tailored to your interests and associated with your Google account and other devices. The information generated by the Google Analytics cookie about your use of this Website is transmitted to Google, where it is stored. If you do not want Google Analytics to track your activity on this Website, you can disable this option by following this LINK
Adobe Marketing Cloud Device Co-op: DOT participates in the Adobe Marketing Cloud Device Co-op program to better understand your use of our Websites across the various devices used, as well as to offer personalized promotions. Visit https://cross-device-privacy.adobe.com to learn more about how Adobe works and manage your device linking options.
○ Adobe Marketing Cloud Device Co-op: DOT participates in the Adobe Marketing Cloud Device Co-op program to better understand your use of our Websites across the various devices used, as well as to offer personalized promotions. Visit LINK to learn more about how Adobe works and manage your device linking options.
• Pixels and Beacons: We or third party ad servers may use invisible pixels or beacons on this Website to learn the number of users who visit certain pages. This information is collected and reported in the aggregate. We may use this information to improve our content and marketing programs or target advertising to this or other Websites.
• From other sources: We may receive your Personal Data from other sources, such as public databases, joint marketing partners, data companies, social media platforms, friends of yours, or people connected with you in some way on social media platforms, as well as as well as other third parties. For example, if you choose to connect your social network account with your account on the Website, certain Personal Data from your social network account will be shared with us, which may include Personal Data that is part of your public profile or the public profiles of your friends.
• Mobile Devices: When you use or access our Services from a mobile device, we may collect information such as your unique device ID or location. If you download and use an Application, we and our service providers may track and collect Application usage data, such as the date and time the Application accesses our servers from your device, and the information and files that have been downloaded in the Application from your device number, as well as any other Personal Data specified in the terms or notices of the Application.
• "Do Not Track" Signals: At this time, we do not respond to browser "Do Not Track" signals as we wait for interested parties, among others, to develop rules for interpreting such signals. Some third parties, including our service providers, may collect information about your online activities over time and across different websites, including when you visit our Website. You can obtain information on how to exercise your right to choose regarding the collection of data related to your online activities over time and across third-party websites or online services by visiting aboutads.info or networkadvertising.org
• Internet-based advertising: We may use third-party advertising companies to serve advertisements about goods and services that may be of interest to you when you access and use our Services and other websites, applications or online services, based on access information and the use of our Services and other websites, applications and services on any of your devices, as well as data received from third parties. To do this, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as your mobile phone or laptop. If you would like more information about this practice and to learn how to opt out in desktop and mobile browsers on a particular device from which you are viewing this Privacy Notice, please visit aboutads.info and networkadvertising.org and opt out in mobile applications. You can also do this on Twitter by going to your account privacy settings and unchecking the box next to "Customize ads based on information shared by advertising partners."
• Other Non-Personal Data: In addition to Personal Data or other information you choose to provide to us on the Services, we and our third-party service providers may use different technologies, now and in the future, that automatically collect certain website usage information when you visit or interact with the Services. This information may refer to the following elements: browser type, operating system, page served, time, origin of the request, previously visited page and other similar data. We may use this usage information for a variety of purposes, including improving the Services. In addition, we may collect your IP address or some other type of unique identifier of the device you use to access the Internet, as applicable (hereinafter collectively referred to as "Device Identifier"). A Device Identifier is a number that is automatically assigned to your device and allows it to be identified. Once analyzed, usage information helps us determine how our Services are used, for example, what types of visitors are accessing, what type of content is most popular, what type of content you find most relevant, and what type of visitors are interested in certain kinds of content and advertising. We may associate your Device Identifier or website usage information with the Personal Data you provide to us, but we will treat the combined information as Personal Data.
We use non-personal information in a variety of ways, for example, to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and improve our services. We may use your non-personal information by itself or in combination with information obtained from third parties. We may share your non-personal information with our affiliates as well as third parties to accomplish these and other purposes, but remember that aggregated information is anonymous and does not personally identify you. We may provide our analytics and certain non-personal information to third parties (who may in turn use it to deliver advertising tailored to your interests), but this will not involve the disclosure of your personally identifiable information.
Since anonymous or aggregated information is not Personal Data, we may use it for any purpose. If we combine anonymous or aggregate data with Personal Data, we will treat the combined information as Personal Data in accordance with this Privacy Notice.
Why and how we use your information
We may Process Personal Data in connection with any of the following:
1. Our business dealings with you, including but not limited to:
• Entering into or performing a contract with you
• Responding to your questions and fulfilling your requests
• Send you administrative information, for example, information about the Services or an event you are attending
• Complete and fulfill any purchase or request for services
1. For our legitimate business interests, including but not limited to:
• Personalize your experience with the Services by presenting products and offers tailored to you
• Allow you to participate in sweepstakes, contests and similar promotions, and manage these activities (each of which may have additional rules and contain detailed information about how We Process Data Personal)
• Facilitate the functionalities to share content from your accounts on social networks
• Data analysis, audits, monitoring and fraud prevention, internal quality control, development of new products, improvement or modification of our Services, identification of usage trends, control of the use and functionality of our Services, compliance with our Terms of Use, protection of our Services, checking the effectiveness of our promotional campaigns, as well as the administration and expansion of our commercial activities
• Send you, based on your marketing preferences (which may include the accept tion of marketing content in accordance with applicable law), newsletters or marketing communications that we believe may be of interest to you, for our own products and services and on behalf of our Affiliates or selected third parties, by postal mail, mail email, phone or text message
• Allow sending messages to a friend through the Services. Using this feature confirms that you have the right to use and provide us with your friend's name and email address
1. In accordance with any consent you have given. You have the right to refuse to give your consent and, if you give it, to withdraw it at any time.
1. As deemed necessary or appropriate for legal reasons, including but not limited to:
• applicable laws
• Comply with legal process
• Respond to requests from public and government authorities, including those outside your country of residence
• Comply with our terms and conditions
• Protect our operations or those of any of our Affiliates or third parties
• Protect our rights, privacy, security or property, or that of our Affiliates, yours or third parties
• Allow the search for available remedies or limit the damages that we, our Affiliates or third parties may suffer
When we disclose your data
We may disclose your data as follows:
• Affiliates: to any other entity that, at the time of disclosure of your Personal Data, is directly or indirectly controlled by, or jointly controlled with, us ("Affiliates" ) for the purposes described in this Privacy Notice, including in the "Why and How We Use Your Information" section, unless prohibited by applicable law. More information about our main Operating Subsidiaries can be found in our Annual Report, as of its publication date, or by contacting us using the contact information in the "How to Contact Us" section.
• Vendors and service providers: We may disclose your data to vendors and contracted service providers in connection with our business, for example: travel service companies, financial services companies, homeowners communities, vacation insurance companies, website hosting web, data analysis, payment processing, order fulfillment, information technology and related infrastructure providers, customer service, email delivery, credit card processing, tax and financial advisors, legal advisors, accountants or services audit.
• Business Partners, Sponsors and Other Third Parties: We may disclose your Personal Data to business partners, co-sponsors of promotions and other third parties in order to provide you with services that may be of interest to you. For example, we may share your Personal Data with associated and non-affiliated hotel and resort owners and operators, airlines, car rental services, retail stores, credit bureaus, and other third parties to facilitate reservations, offer you products or services, or in connection with our loyalty program or a loyalty program of one of our partners. We may also co-sponsor promotions, sweepstakes or other events with a third party and share your Personal Data in connection with these events. In addition, we may share your Personal Data with third-party providers located on the hotel or resort premises, such as timeshare, spa, golf, concierge, and restaurant providers. If you provide additional information to any of these third parties, that information will be subject to their privacy practices.
• Third Parties: Based on your marketing preferences (which may include consenting to marketing content under applicable law), we may lease, sell, or share your Personal Data with selected third parties for compensation for their own business purposes. Once we share your Personal Data with third parties for such purposes, the shared information is subject to the privacy practices of those third parties. Discussion Forums: We may make comments, discussion forums, blogs, and other user-generated content services available to users. Any information that is disclosed in these areas will become public information and you should always exercise caution when deciding to disclose your Personal Data. We are not responsible for the privacy practices of other users, including website operators to whom you provide information. Merger or Acquisition: We may disclose your Personal Data to a third party that acquires any part of our business or any of our Affiliates if such acquisition occurs through merger, consolidation, disposal, spin-off, or purchase of all or a substantial part of our active.
• Discussion Forums: We may make comments, discussion forums, blogs, and other user-generated content services available to users. Any information that is disclosed in these areas will become public information and you should always exercise caution when deciding to disclose your Personal Data. We are not responsible for the privacy practices of other users, including website operators to whom you provide information.
• Merger or Acquisition: We may disclose your Personal Data to a third party that acquires any part of our business or any of our Affiliates if such acquisition occurs through merger, consolidation, disposal, spin-off, or purchase of all or a substantial part of our active.
• Disclosure Permitted by Law: We may disclose your Personal Data to law enforcement authorities, governments or public bodies or officials, regulators or any other person or entity that has legal authority or proper justification to receive your information, if we are required or authorized to do so under of law or legal process, to respond to claims, or to protect our rights, interests, privacy, property, or safety, or those of our Affiliates, you, or other third parties.
How do we safeguard your information?
• Security of Your Information: We will take steps reasonably necessary to protect the information you provide to us from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We have put in place suitable physical, electronic and managerial procedures to help safeguard and protect your information from loss, misuse, unauthorized access or disclosure, alteration and destruction. Unfortunately, no security system is foolproof, so we cannot guarantee the security of any information you provide to us through the Services.
Other Important
• Information Provided on Behalf of Another Person: If you provide us with information about another person, please ensure that you have that person's permission to do so for the purposes detailed in this Privacy Notice.
• Website Links: The Services may contain links to other websites that are not operated by us. We have no control over how these websites may collect your information and we are not responsible for the practices, policies and security measures implemented on these websites. You should read the privacy notices of those other websites before submitting your information through them.
• Social Networking Sites: Please remember that we are not responsible for the information collection, use, and disclosure policies and practices (including data security) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any Personal Data you disclose to other organizations through or in connection with the Apps or our Pages social networks.
• Changes to our Privacy Notice: From time to time, we may revise this Privacy Notice or use your Personal Data for new and unanticipated uses not previously disclosed to adapt to changes in the business or regulatory environment, or to meet the needs of our customers and Service providers. Updated and dated versions will be posted on the Services. Except as otherwise required by applicable law (for example, by obtaining your consent to relevant core changes), the revised Privacy Notice will be effective immediately upon posting. • Minors: We do not knowingly collect, maintain or use Personal Data from minors under the age of 18 in connection with our Websites, Social Media Pages and Apps, and no portion of these services is directed to minors under the age of 18. If we accidentally collect or maintain Personal Data from children under the age of 18, you may request its deletion by contacting us as set forth below under "How to Contact Us."
• International Transfers: We are an international company and, subject to applicable law, we may transfer your information to our Affiliates or selected third parties outside of the country where you are located and where data protection standards may differ (for example, your information may be stored on servers located in other jurisdictions). We will use appropriate security measures to regulate the transfer and use of your Personal Data, such as an adequacy decision by the European Commission, model clauses or other adequacy mechanisms. If you would like more details about the security measures we have in place, you can contact us directly as set out below under "How to Contact Us".
• Conservation period. We will retain your Personal Data for the time necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law. Your Choices and Rights
• Changes to Your Marketing Preferences: If you want to stop receiving future marketing communications at any time, simply: use the unsubscribe feature in the email we send you, or contact us as per indicated below in the "How to contact us" section.
• Withdrawal of your consent: You can withdraw the consent you have given us to Process your data at any time.
• Access to your data: In accordance with applicable law, you may access the Personal Data that we Process. Any request to access or obtain copies of your Personal Data must be made in writing by contacting us as indicated below under “How to Contact Us”. We may, depending on the applicable law in your country, be entitled to charge a nominal fee to cover part of our administrative costs in connection with the provision of such information. We may also ask you to verify your identity and to provide further details about your request.
• Correcting your data: We will take steps reasonably necessary to ensure the accuracy of the Personal Data we hold. It is your responsibility to ensure that you submit true, accurate and complete information and to inform us in a timely manner should this information change. You may request that any inaccurate or incomplete Personal Data held by us, or someone else on our behalf, be corrected by contacting us as indicated below under “How to Contact Us”. Deletion of your data: Under certain circumstances, you may request deletion of the Personal Data we hold about you by contacting us as indicated below under “How to Contact Us”. We will consider your request and determine, under applicable law, whether we are required to delete this information. Objecting to Processing: If you wish us to stop Processing your Personal Data, you may request this by contacting us as indicated below under “How to contact us”. We will assess your request and determine, in accordance with applicable law, whether we have any justification to continue with the Processing. Transfer of data: In certain circumstances, you may receive your Personal Data in a format that allows you to send it to another company or for us to transfer it directly to another company. Notice to California Residents: California Privacy Rights: If you are a California resident, California Civil Code Section 1798.83 allows you to request information about the Personal Data we collect and the third parties to whom we have disclosed your Personal Data for marketing purposes. directly by said third parties during the preceding calendar year. To make such a request, please send an email to consultas@dot-hotels.com
How to contact us
• Contact information: If after reviewing this Privacy Notice you have questions, complaints or concerns about privacy, or if you would like to make any request regarding your Personal Data or obtain more information about security measures For international transfers, send an email to consultas@dot-hotels.com